The University of New Mexico Information Technologies EMSS (Enterprise Managed Systems and Services) team is seeking a Core IT Services Specialist to help maintain and expand a robust systems framework that supports current and future on-prem and cloud services in a large and complex academic enterprise. IT provides a creative work environment with flexible work hours and a supportive team environment. UNM offers outstanding benefits including paid annual and sick leave, a retirement plan and educational benefits for employees and their families. Under limited supervision, provides technical leadership in the development and implementation of information technology initiatives with impact across multiple colleges/schools/divisions. Functions as part of the portfolio of services within the core IT division. Evaluates and recommends information technology solutions to leadership and other professionals. Maintains a broad knowledge of state-of-the-art technology, software, and/or systems relative to higher education. Positions in this classification are reserved for units reporting to the Chief Information Officer. Ideal candidate will have the required experience listed below: Windows Server Microsoft Entra Microsoft 365 PowerShell Microsoft Active Directory Windows File/Print Services Microsoft Exchange Server Duties and responsibilities include: Provides 24/7 support for mission critical systems that supports 50,000+ students, faculty, staff and affiliates university wide including the Health Science Center (HSC) and branches. Responsible for meeting audit compliance including but not limited to FERPA, HIPAA, PCI, GLBA and Export control. Provides central management and support for over 300 servers and 5000+ workstations. Provides technical leadership on a variety of highly specialized projects requiring expertise on core information technology systems and services with direct and positive impact to user experience and security at UNM. Serves as subject matter expert for WES team’s enterprise- wide services. Plans, coordinates and executes the development, implementation, installation, upgrades, migrations and testing of complex enterprise systems. Designs and implements integrated information systems solutions to meet university requirements. May supervise/lead other technical team members. Manages Cherwell tasks effectively and completes them by their due dates while providing outstanding customer service. Monitors core service infrastructure and scales up as demand increases. Identifies and capitalizes on opportunities for automation via scripting, job scheduling and related disciplines. Documents and publishes information and instructions on systems, services and processes. Troubleshoots, assists and resolves hardware, software, connectivity and security problems. Maintains currency of knowledge with respect to relevant technologies and systems. Provides on-call support for WES team’s services.