The Quality Engineer is responsible for interfacing with the customer and performing initial root cause analysis of issues within the warehouse. KEY RESPONSIBILITES Respond to customers about Quality issues. Maintain customer Quality score management and response. Create meeting materials for Customer and lead internal meetings. Conduct initial analysis of customer Quality suspect parts (INLINE / FIELD). Lead/support deep analysis with related teams (Plant, Engineering HQ). Provide Quality case management (internal/external systems). Return material cost handling, if it’s related Quality. Initiate and manage Quality inspection activity if needed. Participate new program development, as a local quality engineer. Respond to customers regarding Q issue Cowork with HQ / MMX and other plants. Maintain Green scorecards to all related OEM’s. Create/Maintain professional relationship with Customer. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. WORK SCHEDULE TRAVEL A typical work week is M-F, 40 hours/week. Travel within the US, Mexico, and Asia as needed