Customer Service Representative Job Description: A MACOM Customer Service Representative is the primary liaison between our customers, sales team and product lines. Primarily responsible for order management with a high degree of accuracy. Also expected to work with other departments to resolve various customer problems/issues. Primary Responsibilities: Provide accurate and complete response to high volume of incoming customer service inquiries Order Entry/Management – new orders, return orders, sample orders, credits, debits Maintain backlog to reflect customer requirements, manage all expedite requests Handle customer complaints and/or elevate when necessary. Coordinate with various other departments to solve problems Exercises good judgment within defined practices and procedures to determine appropriate action. Build relationships and trust though out the company and with customers.