Respond to customer inquiries via phone, email, Team 's chat Handle customer complaints and provide appropriate solutions within specified timelines. Maintain a professional and empathetic approach when interacting with customers. Provide accurate information about products, services, policies, and procedures. Follow up with customers to ensure issues have been resolved satisfactorily. Escalate complex issues to the appropriate department when necessary. Process Purchase order , send dispatch detail, making MIS Report subsidiary wise and Product wise Sales planning, Handling domestic order Rejection, Tracking delays in Orders