Software Development Lead Job requirements Experience Range: 4 to 6 years of experience in software development, including substantial hands-on expertise with Salesforce Service Cloud and related technologies Key Responsibilities: • Design and develop scalable solutions on Salesforce Service Cloud, focusing on Case Management, Digital Engagement, Field Service, and Self Service modules to drive operational excellence • Lead the implementation of Lightning Web Components (LWC), Apex classes, Flows, and Platform Events to enhance business processes and user experience, ensuring timely delivery of project milestones • Integrate Salesforce Service Cloud with external systems and applications using APIs, middleware, and Salesforce DX to enable seamless data exchange and process automation • Collaborate with cross-functional teams to deliver high-quality Portal UI/UX, ensuring intuitive interfaces and improved user satisfaction scores • Troubleshoot and resolve complex technical issues in Salesforce environments, maintaining system reliability and performance metrics • Mentor and guide junior developers, promoting best practices in coding standards, testing, and deployment within Salesforce ecosystems • Monitor and analyze platform performance, recommending and implementing enhancements to improve scalability, security, and maintainability Required Skills: • Salesforce Service Cloud Case Management • Salesforce Service Cloud Digital Engagement • Salesforce Service Cloud Field Service • Salesforce Service Cloud Self Service configuration • Apex programming • Lightning Web Components (LWC) • Salesforce Flows • Platform Events • Salesforce DX Preferred Skills: • Advanced Salesforce integrations using REST and SOAP APIs • Portal UI/UX optimization for high user adoption • CI/CD pipelines for Salesforce deployments • Experience with data migration tools and strategies in Salesforce Desired Qualifications: • Bachelor's degree in Computer Science, Information Technology, or a closely related discipline • Salesforce Certified Service Cloud Consultant • Salesforce Certified Platform Developer I