Software Development Lead \n Job requirements Experience Range: With at least 4 to 6 years of hands-on experience in Salesforce Sales Cloud and related technologies, including customization and integration projects Key Responsibilities: • Lead the design, development, and customization of Salesforce Sales Cloud solutions, delivering optimized Opportunity Management, Sales Automation, and Forecast Management capabilities • Configure and implement Territory Planning strategies within Salesforce Sales Cloud to maximize sales coverage and resource allocation, tracking improvements via performance metrics • Develop and enhance Salesforce Platform components using Apex, Lightning Web Components (LWC), and Experience Cloud, ensuring scalable and maintainable solutions • Integrate Salesforce with Genesys and other third-party systems to streamline agent workflows and improve customer service outcomes, measuring impact on response times and customer satisfaction • Build and maintain custom agents and AI frameworks for advanced automation and data-driven decision making, monitoring adoption and effectiveness • Collaborate with cross-functional teams to ensure seamless deployment and adoption of Sales & Service Cloud features, supporting user training and feedback collection • Troubleshoot, optimize, and resolve technical issues related to Salesforce Sales Cloud, Data Cloud, and custom integrations, reducing downtime and improving system reliability • Drive continuous improvement by leveraging OpenAI and other AI technologies to enhance sales processes and user experience, reporting on process enhancements Required Skills: • Salesforce Sales Cloud • Salesforce Service Cloud • Salesforce Experience Cloud • Salesforce Platform customization • Apex programming • Lightning Web Components (LWC) • Genesys integration • Agentforce platform • Salesforce Data Cloud • Custom agent development Preferred Skills: • Expertise in AI frameworks and OpenAI integration • Advanced skills in Territory Planning within Salesforce • Salesforce Certified Application Architect • Experience with large-scale Salesforce deployments Desired Qualifications: • Bachelor's degree in Computer Science, Information Technology, or a closely related discipline • Salesforce Certified Platform Developer I or II • Salesforce Certified Sales Cloud Consultant • Salesforce Certified Application Architect (preferred) \n