Everlywell is a digital health company pioneering the next generation of biomarker intelligence—combining AI-powered technology with human insight to deliver personalized, actionable health answers. We transform complex biomarker data into life-changing insights—seamlessly integrating advanced diagnostics, virtual care, and patient engagement to reshape how and where health happens. Over the past decade, Everlywell has delivered close to 1 billion personalized health insights, transforming care for 60 million people and powering hundreds of enterprise partners. In 2025, an estimated 1 in 94 U.S. adults received an Everlywell test, solidifying our spot as the #1 at-home testing company in the country. Fueled by AI and built for scale, we’re breaking down barriers, closing care gaps, and unlocking a more connected healthcare experience that is smarter, faster, and more personalized. We’re looking for a polished, service-minded IT Systems Engineer to lead in-office support at our Austin HQ while delivering high-touch, high-reliability support for our executive team. You’ll be responsible for ensuring a seamless experience across devices, AV systems, collaboration tools, and SaaS platforms. From onboarding new team members to running executive all-hands meetings without a hitch, you’ll be the local face of IT—proactive, calm under pressure, and committed to operational excellence. This hybrid role blends hands-on technical systems work (primarily macOS and SaaS tools like Google Workspace, Jamf, Okta, Zoom) with the finesse required to support C-suite leaders and sensitive environments. We’re a mission-driven company operating in a HIPAA-regulated space, so attention to detail and discretion are essential. This role may require occasional travel within the US. What You'll Do: • Administer and support Google Workspace, Zoom, Slack, and other core SaaS tools, including user provisioning and access management. • Deliver in-person support at our Austin office, resolving hardware, software, and connectivity issues with professionalism and empathy. • Provide executive-level support, ensuring devices, meetings, travel tech, and day-to-day systems are reliable, secure, and responsive. • Set up, configure, and maintain employee laptops (primarily macOS), ensuring compliance through tools like Jamf or similar MDM platforms. • Support and maintain AV systems and Zoom Rooms for hybrid meetings, events, and executive communications. • Manage onboarding and offboarding tasks, including equipment provisioning, account setup, and welcome orientation. • Triage and resolve IT tickets via help desk systems, Slack, Zoom, and email—prioritizing clarity, speed, and accountability. • Collaborate with IT and Security on automation, process improvements, and internal documentation to enhance the employee tech experience. • Automate repetitive processes to ensure fast, accurate, and secure end user support with minimal human interaction, where appropriate. • Ensure all support activities comply with HIPAA, SOC 2, HITRUST, and internal security standards. What We're Looking For: • 3–5 years of experience in IT systems support, preferably in a SaaS or fast-paced hybrid environment. • Strong knowledge of macOS and Apple hardware troubleshooting. • An ability to quickly troubleshoot both wireless and wired networking issues. • Experience with Google Workspace, Zoom, and cloud-based collaboration tools. • Hands-on experience supporting AV equipment and Zoom Room configurations. • Familiarity with Jamf or other Apple device management tools. • Impeccable customer service and communication skills—especially when working with senior leaders. • Strong organizational and prioritization abilities; able to work independently with minimal supervision, often with competing priorities. • Clear understanding of IT operations within security-conscious environments (HIPAA, SOC 2, HITRUST). • A strong service-oriented mindset, with a friendly attitude and a genuine desire to help. Bonus Points For: • Experience with Okta, Auth0, or other identity platforms. • Familiarity with AWS infrastructure or other cloud admin responsibilities. • Hands-on knowledge of Jira and Confluence. • Scripting or automation experience (e.g., Bash, Python, or AppleScript). • Exposure to endpoint detection, compliance tooling, and IT auditing best practices. Why You'll Love Working Here: • Mission-driven company improving access to healthcare • Fast-moving, startup environment with enterprise-level backing • Open vacation policy (for salaried team members) • Employee discounts and paid parental leave • Comprehensive health benefits and 401(k) • Supportive, people-first IT culture with a security mindset If you’re someone who thrives in both high-stakes environments and everyday tech troubleshooting—who can support a C-suite one moment and automate a workflow the next—we’d love to meet you. Security Notice: Everlywell never requests fees, payment, or banking information at any stage of the recruitment process. Official communications and interview invitations will only come from verified email addresses ending in @everlywell.com or @everlyhealth.com. To ensure your application is secure, always apply directly through our official careers page at https://www.everlywell.com/careers/.