Felix Construction has been building critical water and wastewater infrastructure since 1987, proudly serving the Phoenix and Dallas markets. We’ve kept the close, family-owned feel of our early days while earning the reputation and recognition of a leading general contractor. Our projects are local, so you don’t live out of a suitcase — you live your life. This commitment to our team and values has earned us recognition as the #1 Top Workplace in Arizona and the #2 Top Workplace in the USA for midsize business in construction from USA Today/AZcentral.com. And here’s what truly sets us apart: Felix is the only General Contractor in Arizona with in-house General Contracting, Electrical, and Industrial Controls UL508A-certified panel shop—all under one roof. We’ve grown into a $200M company with 400+ employee-owners by keeping it simple: work hard, work safe, and do it right. We Build What Matters. Felix Construction Company is seeking an Operations Support Specialist to provide advanced operations support across multiple business units, including ERP support, project records and data governance. Working under limited supervision, this role functions as a senior technical specialist, independently handling highly complex transactions, resolving escalated issues, and supporting consistency in processes and data accuracy. \n What You'll Do • Enter, review, and maintain project information, ensuring records are accurate, complete, consistent, and up to date. • Learn and navigate Felix systems, workflows, and operational requirements to support projects and teams across the organization. • Research discrepancies and resolve issues involving project information, documentation, systems, or processes. • Manage detailed and recurring tasks while balancing deadlines, requests, and changing priorities. • Track requests and assigned work through completion, proactively following up when additional information or action is needed. • Maintain organized project records and documentation. • Support contract review, stewardship, document control, and project closeout activities as applicable to your area of responsibility. • Collaborate with project teams, Accounting, leadership, and other internal partners to answer questions, resolve issues, and keep information moving. • Provide advanced troubleshooting and support for more complex or unusual issues. • Follow established processes and procedures while identifying opportunities to improve accuracy, consistency, and efficiency. • Support the development and maintenance of SOPs and other process documentation. • Serve as a knowledgeable resource within your assigned area of specialty, providing guidance and helping teammates navigate processes and systems. • Support and mentor other OSS team members by sharing knowledge and reviewing work when appropriate. Who You Are • 3+ years of experience in administrative or project support, ideally within construction or engineering environments. • Proficient in Microsoft Office Suite (Word, Excel, Outlook Teams) and comfortable learning new software. • Excellent organizational skills and attention to detail. • Detail oriented. You care about getting information right and notice when something does not look right. • Organized. You can manage multiple requests, deadlines, documents, and priorities without losing track of the details. • Dependable. When you take ownership of something, others can trust that you will follow it through to completion. • Curious and resourceful. You are willing to research a discrepancy, ask the right questions, and work toward a solution. • Strong verbal and written communication skills. • A strong communicator. You keep others informed, ask questions when something is unclear, and communicate professionally with different teams and levels of the organization. • Comfortable with systems and data. You can learn new software, navigate established processes, and work confidently with detailed project and financial information. • Independent but collaborative. You are comfortable taking direction and then owning your work, while recognizing when collaboration or escalation is needed. • Process minded. You can follow an established process while also recognizing opportunities to make the process clearer, more consistent, or more efficient. • A team player. You understand that OSS is a shared support function and are willing to step in, share knowledge, and help the team succeed. \n Why Join Felix Construction Felix Construction is more than a company—we are an employer and contractor of choice with the leadership and infrastructure to sustainably execute on our growth and deliver on our brand promise. We provide the tools, support, and environment where talented individuals grow while delivering projects communities depend on. Don’t just find a job—build a future with Felix Construction. We offer: Become an Owner, Not Just an Employee: As a 100% employee-owned company, our success is your success. Our ESOP program is the foundation of our culture, fostering a unique environment of shared accountability, commitment, and reward. Discretionary annual bonus program 401k with 6% employer match Rich benefits package with substantial employer contribution Generous Time Off Policy (PTO) 8 paid company holidays Professional development programs, team activities, and organized volunteer initiatives NOTICE TO EXTERNAL SEARCH FIRMS Felix Construction's Talent Acquisition team is the only authorized department to engage with and execute agreements on behalf of the company with external search firms, staffing agencies, and other third-party recruiting partners. Felix Construction does not accept unsolicited candidate submissions. We will only consider candidates submitted by agencies that have a fully executed agreement with Felix Construction on file prior to the candidate's submission. Any candidate submitted without an active, fully executed agreement will not be considered a qualified referral, and Felix Construction assumes no obligation to pay any placement or recruiting fees. Additionally, any unsolicited resumes submitted to any Felix Construction employee—including hiring managers or other personnel—will be deemed the property of Felix Construction without any obligation to the submitting agency.