The Account Manager – Enterprise is responsible for managing and growing relationships with assigned strategic accounts to drive client satisfaction, retention, and business growth. This role requires a strong understanding of Entrata’s product suite and the ability to align solutions with client objectives. The Account Manager works cross-functionally with internal teams to identify opportunities for account expansion, resolve issues, and deliver a seamless client experience. Duties/Responsibilities • Build and maintain strong, long-term relationships with key stakeholders within assigned accounts. • Develop account plans outlining strategies for growth, retention, and upsell opportunities. • Collaborate with internal teams, including Sales, Implementation, and Support, to deliver high-quality client experiences. • Understand client business objectives, challenges, and operations to effectively position Entrata solutions. • Provide consultative guidance to clients on best practices, industry trends, and product utilization. • Identify and pursue opportunities for account expansion and revenue growth. • Communicate product updates, new features, and relevant developments to client stakeholders. • Analyze account data to identify trends, performance gaps, and improvement opportunities. Essential Functions • Maintain ongoing communication with key client stakeholders to ensure satisfaction and retention. • Develop and execute account strategies that drive growth and align with company goals. • Collaborate with internal teams to ensure successful delivery of products and services. • Apply sound judgment and problem-solving skills to resolve complex client issues. • Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently. • Maintain professional interaction with internal and external stakeholders • Ability to work in a fast-paced and high-stress environment Minimum Qualifications/Skills • Demonstrated ability to manage and grow multiple client accounts effectively. • Strong analytical, problem-solving, and organizational skills. • Excellent communication and presentation abilities, with capacity to engage both technical and non-technical audiences. • Proficiency in managing client relationships and influencing outcomes in a cross-functional environment. • Comprehensive understanding of technology or software sales processes, including SaaS or enterprise platforms. Education and Experience Requirements • Bachelor’s degree in Business, Marketing, Communications, or a related field; or equivalent work experience. • Typically requires a minimum of 5 years of related experience with a Bachelor’s degree AI & Operational Fluency • AI Integration: Utilize company-approved GenAI tools to accelerate high-value deliverables. • Strategic Oversight: Exercise critical judgment as the "Human-in-the-Loop," by auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations. • Data Governance: Ensures no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models. • Prompt Competency: Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains. #LI-Remote