Shift: Monday-Friday 8:00AM-4:30PM Pay Range: $18-$20 Equipment: ERP system experience preferred – willing to be certified. Job Description • Customer Service Rep/Outside Sales Support Role Summary • We are seeking a detailed orientated and customer- focused Customer Service Rep/Outside • Sales Support to join our team. The CSR will support the Outside Sales Representatives and is responsible for order entry and primary day-to-day customer communication. They are also responsible for accurately and promptly entering orders so our production team can create a quality product matching the customers specifications. This role requires excellent communication, strong organizational skills, and a good understanding of manufacturing workflows. Responsibilities • Works directly and supports assigned Outside Sales Representative • Audits orders received for price, quantity and delivery • Respond to customer inquires via phone, email, and online portals in a professional and • timely manner. • Enter and manage customer orders using ERP order management systems • Coordinates and assists Graphic Design department with customer artwork and artwork • proofing. • High attention to detail- able to easily catch spelling and pricing difference. • Checks and maintains customer inventory in the database as well as in the warehouse. • Provide accurate pricing, lead times, and product information. • Coordinate with production, shipping, and sale teams to ensure customer specifications • and delivery deadlines are met. • Handle changes, cancellations, and adjustments to orders efficiently. • Proactively communicate with customers about order status, delays, or issues. • Resolve complaints or concerns with a focus on customer satisfaction and retention. • Proactively assist finance team regarding collections on past dues, COD and other • special payment terms. Skills • High school diploma or equivalent required, associate or bachelors degree preferred. • Ability to work in an open office environment. • Ability to work in a fast-paced environment with shifting priorities / adaptable/ ability to • work under pressure • ERP system experience preferred – willing to be certified. • Attention to detail and well organized • Familiarity with printing process, materials, or label production a plus. • Decision making capability and able to work independently with minimal supervision • after training. • Able to multitask and work on multiple projects • Problem solving and analytical skills • Ability to respond to common inquires or complaints from customers • Ability to solve practical problems and deal with a variety of concrete variables in • situations where only limited standardization exits. • Experience with Microsoft Office Suite particularly Outlook & Excel