*** THIS POSITION IS ELIGIBLE FOR LOAN REPAYMENT THROUGH THE NATIONAL HEALTH SERVICES CORPS *** POSITION SUMMARY Under medical supervision and the Planned Parenthood of Greater New York (PPGNY) Manual of Medical Standards and Guidelines (MS&Gs), provides comprehensive sexual and reproductive health care including but not limited to contraception, abortion, gender affirming hormone therapy, well-person examinations, and testing and treatment for sexually transmitted and other infections. Provides educational and training services to staff and clients. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Administrative :2% • Participates in an agency quality risk management program including debriefs and RCAs. Under the direction of Clinical Services and Operations leadership, participates in quality assurance activities at the health centers. • As required by law, participates in Collaborative Agreement (ANPs) or Supervisory Agreement (PA’s) with Medical Director or another designated Physician. • Understands and commits to customer satisfaction approach to health care delivery. • Accepts individual and joint responsibility for and participates in overall health care center efforts to achieve all goals set to improve customer relations, increase customer satisfaction and promote repeat customer visits. • Complete all responsibilities according to established protocols, policies and standard practices in the areas of ADA and regulatory compliance programs such as HIPAA, OSHA, CLIA and in compliance with State regulations and PPGNY policies and procedures, • Works effectively with volunteers, trainees and temp agency personnel. • Performs other educational- and experience-related duties as required. • Adhere to affiliate goals, policies and standards of conduct in terms of professionalism. • Assist center staff in achieving time efficient visits; meet health center productivity goals. • Familiar with health center emergency procedures and responds appropriately. • Monitors and ensures compliance with OSHA, CLIA and State procedures, policies and regulations. • Inform manager of medical incidents and occurrences. • Travel: While performing the duties of this job, the employee may have to travel to other work locations at various times. Employees are responsible for their own transportation; if by personal vehicle, then a valid driver’s license, inspection, registration and adequate insurance are also required. Direct Clinical Care: 95% • Responsible for assessing, planning and administering health care which is individualized to the patient and consistent with the policies and protocols of PPFA and PPGNY. • Secures a complete trauma informed health history and performs physical examinations with special emphasis on sexual and reproductive health care needs, including abortion care and gender affirming hormone therapy. • Provides medications and contraceptive devices as needed. • Monitors medical aspects of all medical services offered at the health center, acting as a resource to center staff and patients regarding medical concerns. • Performs, orders and interprets appropriate laboratory tests. • Provides appropriate education, evaluation, management and referral for people of all genders seeking sexual and reproductive health care. • Ensures appropriate medical follow-up on all patient testing and/or treatment, including direct patient contacts and laboratory test review. PPGNY APC Job Description 06.2025 Page 3 of 5 • Create & maintain medical documentation in an EHR system in compliance with EHR policies and procedures. • Seeks consultations as necessary from Regional Director of Clinical Services, Medical Director or designee. • Collaborates with physicians, medical assistants, operations staff and other members of the health care team and makes referrals to medical and community resources as indicated. Training: 3% • At the discretion and direction of the Regional Director of Clinical Services, assists in training and orientation for newly hired APC’s and new skill development for staff APCs. • At the discretion and direction of the health center management, assists in training and orientation for newly hired clinical support staff. • Attends agency sponsored staff meetings, medical in-services and trainings. CORE COMPETENCIES • A demonstrated commitment to PPGNY’s mission related to bodily autonomy, health equity, and gender and racial justice. • A demonstrated commitment to learning about and enhancing practices related to racial equity and its impact on healthcare systems. • Strong relationship building and communication skills, including an ability to work and build trust across cultural differences related to related to race, class, age, gender, gender identity and expression, sexual orientation, religion, ethnicity, national origin or ability; and to reflect on one’s personal identity with humility. • Ability to provide compassionate, non-judgmental and culturally responsive care across race, class, age, gender, gender identity and expression, sexual orientation, religion, ethnicity, national origin or ability; and demonstrates deep sense of accountability to patient experience. REQUIRED SKILLS/ABILITIES: Interpersonal • Excellent customer service and communication skills • Ability to remain focused and calm in stressful situations. • Excellent interpersonal and verbal skills • Superior oral and written communication skills • Ability to develop and maintain effective, professional relationships with internal and external stakeholders. • Ability to work effectively as part of team. Technical • Proficient in Microsoft Office Suite or similar software • Proficient and high degree of comfort with EMR system • Bilingual in Spanish preferred Subject Matter Knowledge • Comprehensive knowledge of sexual reproductive care • Preferred Experience working with LGBTQ and Transgender populations Work Habits/Attributes • Keen attention to detail • Outstanding time management skills, including the ability to work under deadline. • The ability to produce high quality work in a fast-paced environment with changing and/or competing priorities. • Ability to exercise sound judgment and independent decision-making skills. • Ability to produce reliable, high-quality work with minimal direct supervision. • Ability to exercise discretion in the handling of confidential information. • Ability to demonstrate and document evidence-based clinical judgment. • Ability to make strategic decisions. • Superior negotiation skills • Ability to work a flexible or extended schedule, including evenings and weekends, as operational demands require. • Well-developed problem-solving and critical thinking skills • Ability to build and lead high-performing teams. • Comfort making sound strategic decisions in the face of uncertain or incomplete information. REQUIRED QUALIFICATIONS • Minimum education -Graduation from a formal and accredited Nurse Practitioner Program such as Ob/Gyn Women’s Health Care or Family Planning Nurse Practitioner Program plus New York State Licensure. - Graduation from a formal and accredited Physician Assistant program plus New York State Licensure. - Graduation from a formal and accredited Midwifery program plus New York State Licensure. -Minimum of a bachelor's degree • Minimum work experience -New graduates welcomed *Prefer minimum of 1-year clinical experience • Licensures/Certifications -State license as a Physician Assistant, Midwife or Nurse Practitioner and be certified by a national credentialing body. PREFERRED QUALIFICATIONS • Master’s degree in nursing or related health field preferred TYPICAL PHYSICAL DEMANDS Requires prolonged sitting and repetitive tasks including use of a computer. Frequent standing, walking, bending. Must be able to walk up and down stairs. Requires lifting or moving of patients/supplies/equipment. Visual acuity sufficient to perform frequent work on a computer screen and review printed reports and other materials. Requires the ability to hear and to communicate orally with others. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and medical equipment and will require reaching, grasping, pushing and pulling. TYPICAL WORKING CONDITIONS This job operates in a professional office environment. Potential exposure to communicable diseases and other conditions in a health center environment. May require travel to other health centers, at times in inclement weather. Requires flexible schedule and during peak activity periods work in excess of 7.5 hours per day and/or 37.5 hours per week. \n Schedule • M 8am-6pm • T 8am-5pm • W 8am-6pm • Th 8am-5pm • F 8am-4pm \n $63.92 - $63.92 an hour \n PPGNY's benefits package includes: Generous PTO and holiday schedule Medical, dental and vision coverage options for you and eligible dependents FSA, HSA, Commuter pre-tax reimbursement funds Short- and Long-Term Disability, Free Basic Life and AD&D 401(k) Retirement Plan with Safe Harbor contributions after 1 year of employment All positions at PPGNY require: Proof of immunization or immunity to certain communicable diseases (including influenza during the flu season and Covid-19) and testing for tuberculosis. These certifications are required by the NYC DOHMH Health Code, NYSDOH and OSHA. Planned Parenthood of Greater New York (PPGNY) is a leading provider, educator, and advocate of sexual and reproductive health care in New York State. PPGNY is proud to provide a wide-range of family planning services at our brick-and-mortar health centers and mobile care units. We care for everyone regardless of their immigration status, zip code or ability to pay. PPGNY’s education and outreach programs are backed by medically accurate, evidence-based information that allows people to make informed decisions about their health and future. As a voice for reproductive freedom, PPGNY supports legislation and policies that ensure all New Yorkers have access to the full range of reproductive health care and education. At PPGNY, we provide the absolute best care to our patients and our communities through innovative health care delivery and education programming. We care for everyone who walks through our doors regardless of insurance, ability to pay or immigration status. As a leading voice for reproductive freedom, PPGNY fiercely advocates for policies to ensure that all New Yorkers will have access to the full range of reproductive health care services and information. PPGNY is committed to diversity, equity, and inclusion. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with common purpose. We encourage candidates from all backgrounds to apply.