At Andaz 5th Avenue, we create experiences that are locally inspired, personalized, and memorable. We are seeking a hands-on Operations Manager – Front Office & Housekeeping to lead daily Rooms operations and ensure a seamless guest experience from arrival through departure. This role oversees Front Office and Housekeeping operations, with a focus on exceptional guest service, room readiness, cleanliness standards, associate development, and operational efficiency. Key Responsibilities • Lead daily Front Office and Housekeeping operations, ensuring consistent service and cleanliness standards. • Oversee Front Desk, Concierge, Bell/Valet, Guest Services, and Housekeeping activities. • Coordinate room inventory, arrivals, departures, priority rooms, and room readiness between Front Office and Housekeeping. • Conduct guest room and hotel-area inspections to maintain cleanliness, presentation, safety, and brand standards. • Respond to guest requests and concerns promptly and professionally, ensuring effective resolution and follow-up. • Recruit, train, coach, and develop associates while promoting accountability, teamwork, and Hyatt service standards. • Manage staffing and scheduling based on occupancy, business levels, and operational needs. • Monitor labor, departmental expenses, supplies, and productivity while supporting established financial goals. • Partner closely with Engineering and other hotel departments to resolve room-related issues and maintain operational efficiency. • Ensure compliance with hotel policies, safety procedures, guest privacy, cash-handling requirements, and operational standards. • Identify opportunities to improve guest satisfaction, associate engagement, productivity, and overall Rooms operations. Salary - $72,000 - $78,000 All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. • 2–3 years of progressive hotel experience, preferably within Rooms Division, Front Office, or Housekeeping operations. • Previous supervisory or management experience preferred. • College degree in Hospitality Management or related field preferred. • Strong leadership, communication, organizational, and problem-solving skills. • Proven ability to lead and motivate teams in a fast-paced hotel environment. • Strong guest-service orientation and sound judgment when resolving operational challenges. • Proficiency with hotel systems and Microsoft Office. • Flexible schedule availability based on business needs. • Positive, visible, and hands-on leadership style.