Role Summary We are seeking an experienced Training Manager to lead and govern the Training & Policy initiatives for our field operations, with a strong preference for candidates with a background in digital operations and autonomous vehicle driving operations. The ideal candidate will possess strategic and operational capabilities to manage end-to-end training programs, team governance, content development, and client interfacing. Key Responsibilities: • Oversee the training function across multiple locations and ensure compliance with training standards. • Manage LMS processes including enrollments, completions, and training calendar coordination. • Conduct training need analysis; identify gaps and build tailored documentation (SOPs, Playbooks, Checklists, etc.). • Collaborate with operations to address quality issues and learning gaps. • Drive interventions for both new hires and tenured staff through focused training plans. • Monitor field practices and safety standards and implement corrective actions. • Track and analyze training feedback, PKT outcomes, and attrition rates. • Oversee policy management including creation, updates, and dissemination. • Ensure policy accuracy and support trainers in adopting best practices in content development. • Review and provide feedback on change management content. • Facilitate the identification and closure of policy gaps. • Lead a team of trainers and policy points-of-contact. • Conduct regular performance reviews and developmental sessions. • Ensure proper work allocation, resource utilization, and adherence to attendance protocols. • Maintain and audit team performance records, scorecards, and trackers. • Mentor and coach team members towards achieving key results. • Serve as the primary client liaison for all training and policy-related discussions. • Translate client requirements into actionable plans and ensure deliverables are met. • Represent the team in client reviews, presentations, and site shadows. Qualifications: • Bachelor’s degree in a relevant field (Master’s preferred). • 10+ years of experience in training management, preferably in digital field operations or autonomous vehicle environments. • Proven ability to manage training schedules, resources, and teams across locations. • Strong understanding of quality management and process improvement. • Experience in LMS platforms, content creation, and client-facing roles. • Willingness to travel frequently across locations. Skills & Competencies: • Leadership & Team Management • Process & Policy Governance • Training Need Analysis • LMS & Documentation Management • Communication & Client Handling • Analytical Thinking & Problem Solving