We are seeking a highly skilled Technical Consultant – ServiceNow with strong expertise in CMDB, Discovery, and Integrations. The ideal candidate will have 4+ years of hands-on experience and a proven ability to design, implement, and maintain robust CMDB architecture and enterprise-grade integrations. This role is heavily focused (70–80%) on CMDB, ITOM (Discovery), and Integration capabilities, with exposure to ITSM and other modules as secondary. \n Roles and Responsibilities • Lead the design, implementation, and ongoing optimization of CMDB architecture, ensuring data accuracy, governance, and scalability. • Own and manage ServiceNow Discovery, including configuration, troubleshooting, and continuous improvement. • Design and implement integrations using REST, SOAP, MID Server, and Integration Hub, ensuring seamless data flow across systems. • Define and maintain CMDB data models, CIs, relationships, and reconciliation rules aligned with best practices. • Collaborate with stakeholders to gather requirements and translate them into technical solutions focused on CMDB and integrations. • Perform CMDB health checks, audits, and data normalization to ensure high data quality and compliance. • Develop and maintain custom scripts (Business Rules, Script Includes, APIs) to support CMDB and integration use cases. • Troubleshoot and resolve issues related to Discovery, integrations, and CMDB data inconsistencies. • Participate in client discussions, providing technical expertise specifically around CMDB strategy and integration architecture. • Support ITSM and other modules (Service Portal, HAM, etc.) as secondary responsibilities when required. • Work in Agile environments with active participation in sprint planning, backlog grooming, and delivery cycles. • Comfortable working in Agile environments with active sprint participation and backlog grooming. Qualifications • 4+ years of hands-on experience in ServiceNow development and implementation. • Strong expertise in: • CMDB (mandatory) • Discovery (mandatory) • Integrations (REST, SOAP, MID Server, APIs) (mandatory) • Good understanding of CMDB data modeling, CI relationships, and governance frameworks. • Experience with Integration Hub, external system integrations, and API-based architecture. • Working knowledge of ITSM and other modules (secondary focus). • Strong scripting skills (JavaScript, Glide APIs). • Excellent communication skills with the ability to interact with both technical and business stakeholders. • ServiceNow certifications (CSA, CAD, CIS – Discovery/CMDB preferred). \n