Duties include but are not limited to the following: 35% - Event Oversight • Actively supervise all special event and reservation participants to ensure safety to individuals and KU Recreation Services facilities and equipment. • Enforcement of all KU Recreation Services facility policies and procedures. • Work all shifts as assigned; shifts may also be picked up voluntarily. • Substitute shifts when available. • All decisions, actions, and enforcement of policies and procedures must be maintained with a high level of integrity and consistency. • Implement risk management procedures and protocols when necessary. • Be available (during open hours and outside of building hours) to staff any and all events at ASRFC, Shenk Sports Complex, Superfield, Central Field, Outdoor Volleyball, and Tennis Courts sites as assigned or scheduled. • Ensure all participants have signed a participant waiver. • Carry radio, iPad, necessary keys, and emergency items (AED, backpack, etc.) to all events. 35% - Event Setup/Breakdown • Completion of all duties assigned by Facility Supervisors, Special Event Program Manager and KU Recreation Services Assistant Director of Outdoor Pursuits and Special Events. • Provide any equipment, set-up, forms, etc. needed for an event or reservation, as provided by the Special Events Program Manager and/or Assistant Director of Outdoor Pursuits and Special Events. • Set up necessary equipment (e.g., tables, bleachers, etc.) for all special events when needed, as well as tearing it all back down, cleaning, and putting things away. • Complete event monitor reports appropriately with detailed information. • Collect and document broken equipment for follow up. • File descriptive and accurate reports pertaining to high-risk scenarios (e.g., tornado or fire emergency, injury reports, contacting law enforcement, if necessary, due to violence, harassment, etc.). 25% - Customer Communication • Maintain effective and appropriate communication with participants, guests, co-workers, and KU Recreation Services professional staff as needed. • Exceed customer service expectations. • Conflict-resolution and dealing with on-site issues. • Act with personal responsibility. • Inform participants about their responsibility of maintaining and returning equipment undamaged. • Identify any hazards that jeopardize the safety of participants and respond appropriately (e.g., slippery surfaces, poor lighting, broken equipment, etc.). • Ensure a safe environment exists for patrons through preventative supervision and the ability to cooperate with ASRFC staff as well as law enforcement if necessary. • Decide if an event may proceed or be canceled given the status of inclement weather. • Disseminate accurate information to patrons. 5% - Other Duties as Assigned • Attend all scheduled meetings and work-shifts on time, while being ready to learn at work. • Assist in other areas of the facility if/when needed.