40% - Operations • Complete all duties assigned by Facility Supervisors, Facility Program Manager and KU Recreation Services administrative staff. • Maintain effective and appropriate communication with participants, guests, co-workers, and administration. • Cover/Trade shifts for co-workers when needed and when able. • Greet participants/members in a positive manner upon entering the Ambler Student Recreation Fitness Center. • Maintain a high level of integrity and consistency when making decisions, actions, and enforcement of policies and procedures. • Attend all scheduled meetings and shifts on time, while being ready to learn while at work. • Act with personal responsibility. • Implement risk management procedures and protocols when necessary. • Enforce departmental policies and procedures. • Maintain clean working areas, including the Welcome Center, equipment check-out, laundry room, restrooms, lobby and foyers of the ASRFC (dusting, cleaning, and sanitizing windows, ledges, counters, tables, and equipment). • Booking Racquetball or Squash courts reservations. 20% - Welcome Center Duties • Create a welcoming environment to all members and guests. • Provide a high-quality member service experience. • Enforce access policies to confirm an active membership by scanning of KUIDs, ASRFC membership IDs, Fusion Access barcodes, or manually looking up a member. • Disseminate KU Recreation Services marketing materials while assisting participants with general facility information. • Answer phone calls and providing accurate KU Recreation Services information. • Operating and maintaining washing machines and dryers. • Folding and maintaining laundry. 20% - Equipment Check-Out Duties • Assist members with check out and check in of equipment and informing them of our policies when checking out equipment. • Collecting and documenting broken equipment for follow up. 20% - Membership Services • Ability to learn KU Recreation Services point of sale software to include, but not limited to, member profiles, guest passes, membership sales, locker sales, programming sales, etc. • Collection and distribution of incoming mail and packages. • Ability to screen phone calls to appropriate professional staff within KU Recreation Services. • Responsible for the opening and closing procedures of the Administrative Office as necessary. • Ability to manage potential facility access issues. • Willingness to assist KU Professional staff with various projects and tasks. • Ability to learn KU Parking Office software to distribute temporary parking passes for Ambler access.