Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career! Associate Support Services Analysts serves as the first point of contact for our customers. • Resolves the queries and issues by ensuring that all assigned requests are addressed within the SLA or escalate it further as required. • Responding to customer inquiries via phone, email, or live chat in a timely and professional manner. • Assisting customers with product-related questions, technical issues, and troubleshooting. • Providing step-by-step guidance to customers on how to use our products effectively. • Documenting customer interactions and maintaining accurate records of customer inquiries and resolutions • Any Bachelor's Degree • At least 2 years of experience in software application support and/or infrastructure support • Basic understanding of Web technology, basic networking & hardware knowledge, and software applications • Excellent communication skills - verbal, written, listening skills and interpersonal skills. • Ability to communicate in a tactful, courteous manner and to deal with and resolve complex situations in a professional manner • Ability to handle multiple tasks/projects simultaneously and effectively work individually or in a team environment • Open to work in a 24/7 support environment The U.S. hourly range for this position is $16.00 - $17.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity. Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement. Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify® is a registered trademark of the United States Department of Homeland Security. Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.