Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career! • Provide exceptional support to customers via phone, chat, and email, addressing inquiries and resolving issues efficiently. • Collaborate with internal teams, including product engineering and management, to resolve complex cases. • Research and troubleshoot customer questions, ensuring accurate and timely solutions. • Maintain detailed records of customer interactions and case resolutions. • Share knowledge and best practices with team members to foster a collaborative environment. • Strive to exceed customer expectations by delivering world-class service. • Continuously develop product and industry knowledge to enhance support capabilities. Required Qualifications: • Excellent time management and organizational skills. • Strong listening and communication skills, both oral and written. • Demonstrated ability to problem solve and troubleshoot customer issues. • Self-motivated and proactive team player with a collaborative mindset. • Desire to provide outstanding customer service and exceed expectations. • Work experience in accounting/finance or a related college degree. Preferred Qualifications: • Prior customer service experience of 2+ years. • Experience supporting accounting or finance software products or Accounting degree. • Ability to adapt quickly to new technologies and processes. Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Candidate Privacy Notice Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process. Important: Protect Yourself from Recruitment Scams Bad actors or scammers may try to impersonate Deltek and send fake job offers to people. Messages from Deltek about employment opportunities will be from an @deltek.com account or [email protected], never from free services like Gmail or Yahoo. Please look carefully at the email address that provides any job offer, as some fake accounts are created to look like a legitimate domain name or email address. We will also never ask you to pay money at any point in the hiring process, whether for training, equipment, background checks, or anything else. If you receive a suspicious offer claiming to be from Deltek, do not share personal or financial information. Report any suspicious communication to [email protected] and consider reporting it to law enforcement.