Service Advisor – Murgado Ford of Chicago Location: Chicago, IL | Job Type: Full-time | Pay: Competitive base pay plus performance-based incentives About Murgado Ford of Chicago Murgado Ford of Chicago, part of Murgado Automotive Group, is looking for a customer-focused Service Advisor to join our service team. In this role, you will be the main point of contact for customers during the vehicle maintenance and repair process, helping ensure a smooth, transparent, and professional service experience from drop-off to delivery. What You’ll Do • Greet customers promptly and provide a welcoming, professional service experience. • Listen to customer concerns, document vehicle issues, and create accurate repair orders. • Communicate recommended maintenance and repair needs clearly to customers. • Provide estimates, explain costs, and keep customers updated on repair status and timing. • Coordinate with technicians to help ensure work is completed accurately and efficiently. • Recommend additional services based on vehicle inspection findings and maintenance schedules. • Resolve customer questions or concerns with professionalism and urgency. • Maintain accurate customer, vehicle, warranty, and repair documentation. What We’re Looking For • Previous Service Advisor experience or a similar customer-facing automotive role preferred. • Strong understanding of automotive repair and maintenance services. • Excellent communication skills with the ability to explain technical information clearly. • Strong organization, attention to detail, and follow-through. • Ability to multitask and stay professional in a fast-paced service environment. • High school diploma or equivalent required; additional automotive or customer service training is a plus. • Valid driver’s license with a clean driving record. • Ability to work a flexible schedule, including some weekends. Why You’ll Love Working Here • Competitive compensation with performance-based incentives. • Health, dental, and vision insurance. • 401(k) plan with company match. • Paid time off. • Employee discounts on vehicles, parts, and service. • Ongoing training and career development opportunities. • Supportive, team-oriented dealership environment. Apply Today If you’re a motivated automotive service professional who enjoys helping customers and keeping the service process moving, we’d like to hear from you. Apply today to join Murgado Ford of Chicago as a Service Advisor. Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status. We are an employer who participates in the E-verify program with the Department of Homeland and Security.