Customer Service § Ensures the delivery of brand promise and provides exceptional guest service at all times. § Provides excellent service to internal customers in other departments as appropriate. § Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. § Maintains positive guest and colleague interactions with good working relationships. § Establishes a rapport with guests maintaining good customer relationships. Operational § Ensures that minimum brand standards have been implemented. § Embraces all Touches of Hyatt and the Food & Beverage Top 20. § Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. § Works closely with other outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. § Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. § Presents menu/drinks list, answers enquiries and makes suggestions regarding food, beverage, and service to guests. § Takes orders and serves food and beverage to guest according to the established sequence and procedures. § Fully conversant with all aspects of the Micros Computer System. § Ensures all food and beverage items, equipment and other facilities in the outlet are maintained according to the Departmental Operation Manual requirements. § Takes guest order and serves items without unnecessary delay. § Is familiar and has good knowledge of the outlet’s Menu and Wine List. § Up-sells beverage to increase the revenue. § Reports any difficulties or problem to a Team Leader/Assistant Manager for solutions or follow up actions. § Maintains par stocks of beverages and guest supplies. § Prepares “Mis-en-place” according to the requirement and operation needs. § Clears and resets counters or tables. § Prepares and serves beverages in accordance with the hotel’s standard. § Assists in setting up/ decorating the outlet according to the theme during special promotions or occasions. § Ensures all beverage stock are kept in the proper storage under the appropriate temperature. § Ensures all glasses are well polished. § Assists in bar stock inventory and maintains an accurate inventory record. § Submits request for replenishing the beverage items in the bar. § Performs the function of cashier as required. § Verifies cash received ensuring only genuine money been collected. § Verifies all credit cards presented by guest before receiving payment. § Strictly adheres to all policies and procedures issued by the Finance department with regards to cashiering and cash handling. Personnel § Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics Other Duties § Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health, and safety. § Responds to changes in the Food & Beverage function as dictated by the industry, company and hotel. § Attends training sessions and meetings as and when required. § Exercises responsible behaviour at all times and positively represents the hotel and Hyatt International. § Carries out any other reasonable duties and responsibilities as assigned. § Must remain motivated, competitive, and accountable. § Possess a solid understanding of current industry trends both local and international. § Ensures high standards of personal presentation and grooming § Fully understands and adheres to Hyatt’s Food and Beverage Vision and Mission. § Reports for duty punctually, wearing the correct uniform and name badge at all times. • You will be responsible to provide an excellent and consistent level of service to your customers. The Bartender / Cashier is responsible to assist with the customer and bar service at the hotel's selected beverage outlets. • Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. • Good customer service, communications and interpersonal skills are a must. • Food Handler Certification. • +1 years serving experience in a fast-paced bar/restaurant.