Operational · Assists in making sure that Employee Facilities are maintained to Hyatt International's high standards of operation. · Conducts interviews and co-ordinates recruitment activities in liaison with the respective Heads of Department. · Co-ordinates all visas and immigration activities when necessary and monitor the passports and immigration papers of foreign national employees. · Assists with the co-ordination and administration of employee Performance Development Discussions and succession planning. · Assists with the administration of employee benefits and salaries. · Assists with Annual Salary and Benefits Survey, Business Plans, Manning Guide. · Assists the Security Manager in locker and first aid box inspections. · Conducts Employee Restaurant Committee Meetings on a periodic basis. · Counsels employees in career prospects, personal issues, job related issues, grievance, discipline, etc. · Communicates with labor offices and labor-law specialists, and have a thorough understanding of the local labor law. · Responsible for all leave administration. · Assists the Training Manager with Orientation training on job related issues. People · Ensures that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company/hotel policies and procedures. · Oversees the hotel's recruitment and selection process, providing Division and Department Heads with effective and efficient recruitment solutions. · Ensures a strong professional relationship with all levels of employees within the hotel, taking an active interest in their welfare, safety and development. · Supports the implementation of The People Philosophy in every department in the hotel. · Conducts Exit Interviews for all resigned employees and provide feedback to the Director of Human Resources. · Assists to oversee the punctuality and appearance of all Human Resources employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. · Conducts annual Performance Development Discussions with the Human Resources Officer, supporting him / her in their professional development goals. · Develops the skills and effectiveness of all Human Resources employees through the appropriate training, coaching, and/or mentoring. · Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. · Feedback the results of the Employee Engage Survey and ensure that the relevant changes are implemented. Customer Service · Supports the hotel’s focus on service excellence by training and assisting others to train people to provide exceptional service to the hotel’s external customers (guests). · Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division. Financial · Helps to maintain efficient staffing levels and payroll systems, helping Division/Department Heads to maximize productivity and minimize unnecessary payroll costs. · Be conversant with productivity ratios (and other key performance indicators) and to produce the monthly turnover report, employee sick leave report, vacation reports. · Assists in researching competitive compensation/benefits/incentive packages. · Assists in the management of the Department's operational budget so that all costs are controlled and expenditures are properly approved. Marketing · Assists the Director of Human Resources with the compilation and implementation of all employee communications. · Ensures that all in-house rules and regulations are communicated to employees and implemented. · Monitors and prepares the Human Resources Calendar. Other duties · Is knowledgeable in statutory legislation in employee and industrial relations. · Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health and safety. · Ensures high standards of personal presentation and grooming. · Maintains strong, professional relationships with relevant representatives from competitor hotels, business partners and other organizations, including local schools, hotel schools and universities. · Responds to changes in the Human Resources function as dictated by the industry, company and hotel. · Attends training sessions and meetings as and when required. · Carries out any other reasonable duties and responsibilities as assigned.