Park: Bronx Zoo Department: Admissions & Parking Title: Senior Associate Employment Type: Temporary Status: Non-Exempt Grade Level: Hourly Pay: $17.50/hour Reports To: Supervisor / Assistant Manager / Manager of Sales Operations Schedule: Must be available to work weekends and holidays; weekday shifts available Hours: Typically 8:45 AM – Park Closing, dependent on weather and attendance; schedule subject to change during peak seasons, including Holiday Lights Position Summary The Senior Associate for Admissions Sales Operations supports onsite sales efforts, with a strong focus on membership sales and guest service. This role helps drive revenue, supports peers, and ensures an excellent experience for guests from entry to exit. Senior Associates may step in to assist with operational leadership when needed and help maintain smooth daily operations. Core Responsibilities Sales Leadership & Support • Promote Admissions products, especially memberships and upgrades • Engage guests in clear and friendly conversations about membership benefits • Process new and renewal memberships using the point-of-sale system • Follow all WCS cash handling procedures • Support and mentor peers with sales skills and selling best practices • Assist in real-time feedback and coaching during shifts, as directed by Sales Operations leadership Guest Experience & Service • Deliver welcoming, informed, and proactive service to all guests • Respond to membership questions and resolve concerns professionally • Maintain familiarity with park offerings, membership options, and current promotions • Help ensure a smooth and value-focused entry process for members and new buyers Operational Support • Assist with guest service or operational issues in the absence of a lead • Support training efforts for new staff and contribute to a positive team culture • Maintain clean, organized, and stocked work areas • Remain at assigned posts and be able to travel between locations in the park • Support additional operational tasks as assigned