Customer Service Representative (CSR) Sila Heating, Cooling & Plumbing — Beltsville, MD The best people do their best work when the operation behind them is strong. At Sila Heating, Cooling & Plumbing, our teams are backed by experienced leadership, organized support, and steady customer demand. If you’re looking for a company where expectations are clear, good work is recognized, and you have the resources to succeed, we’d like to talk to you. What You'll Do • Answer inbound customer calls for residential HVAC, plumbing, and electrical services • Schedule service appointments using ServiceTitan • Provide exceptional customer service while resolving customer questions and concerns • Communicate clearly and professionally with customers, technicians, and office staff • Maintain accurate customer records and detailed job notes • Prioritize emergency calls and schedule technicians efficiently • Promote maintenance memberships and additional services when appropriate • Support the team by helping create an outstanding customer experience from the first call to the completed job What We're Looking For • Previous experience as a Customer Service Representative in a residential HVAC, plumbing, electrical, or home services company • Working knowledge of residential HVAC, plumbing, and electrical terminology • Experience using ServiceTitan for scheduling, call booking, and customer management • Excellent verbal and written communication skills • Strong customer service and problem-solving abilities • Ability to multitask and stay organized in a fast-paced environment • Ability to remain calm, professional, and empathetic while handling customer concerns • Positive attitude and team-first mentality • Strong sense of accountability and ownership • Dependable attendance and punctuality • Sales-minded approach with the ability to identify opportunities for memberships, maintenance agreements, and additional services What You'll Get • Full-time, year-round position • Medical, dental, and vision benefits • Paid Time Off and paid holidays • 401(k) with company match • Ongoing training and career growth opportunities • Supportive team environment with opportunities to advance Why Sila Heating, Cooling & Plumbing? We're more than just a home services company—we're a team that believes in taking care of our customers and each other. If you're dependable, customer-focused, and enjoy being part of a company that values teamwork, accountability, and exceptional service, we'd love to hear from you. Apply today and become part of the Sila Heating, Cooling & Plumbing team!