Customer Service Representative Nashoba Air & BoilerWorks – Littleton, MA $21–$25/hour | Full-Time | On-Site Are you the person who can turn a frustrated customer into a happy one? Do you love talking to people, solving problems, and keeping things organized when the phones are busy? We want to meet you! At Nashoba Air & BoilerWorks, we take care of our customers — and we take care of our people, too. You’ve probably seen our trucks around town, but what you may not know is that we’re a team where hard work is noticed, good people are appreciated, and there’s real opportunity to grow. We’re looking for a friendly, organized Customer Service Representative who can keep up with a busy home services office and make every customer feel taken care of. What You’ll Do • Answer incoming calls and provide an awesome customer experience • Schedule appointments and help customers get the service they need • Listen to customer concerns, ask the right questions, and find solutions • Handle multiple calls and priorities without losing the details • Follow up with customers as needed • Help identify opportunities for additional services • Keep accurate customer information and notes in our system • Work closely with our dispatchers, technicians, and office team • Learn our services so you can confidently answer customer questions • Keep things moving when the phones get busy! What We’re Looking For • Great phone presence and customer service skills • Strong verbal and written communication • Someone friendly, positive, and professional • Ability to stay calm with an upset or frustrated customer • Excellent organization and attention to detail • Comfortable multitasking in a busy, fast-paced office • Basic computer skills and the ability to learn new systems quickly • Dependable, self-motivated, and ready to jump in Home services, HVAC, plumbing, dispatch, or ServiceTitan experience is a plus! Schedule Monday–Friday, 7:30 AM–4:30 PM Occasional Saturday, 9:00 AM–2:00 PM (approximately once every 1–2 months) This position is 100% on-site in Littleton, MA. It is not remote or hybrid. What You’ll Get • $21–$25/hour • Medical, dental, and vision insurance • 401(k) with company match • Paid time off • Paid training • Parental leave • Referral program • Professional development and opportunities to grow If you’re great with people, can handle a busy phone, and want to work somewhere you’re appreciated — come join Nashoba! \n \n