Publix Super Markets, Inc., the largest employee-owned company in the U.S., is driven by a dynamic technology team of 2,300+ professionals delivering innovative solutions to 1,400+ stores and 200,000+ associates across 8 states. From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level - internships through technical leadership. Join a company consistently ranked among Fortune’s “100 Best Companies to Work For” and help us build more than great subs - build the future of technology at Publix. Lead ServiceNow Software Engineer supporting Publix Technology’s ITSM business area. This role requires a hands-on technical leader who can independently drive ServiceNow implementations, integrations, CMDB, ITSM, and ITOM solutions from business requirements through design, architecture, development, code review, deployment, and production support while partnering with architects, analysts, product owners, QA, security teams, and business stakeholders. Location: Hybrid (Lakeland, FL) Work Model: Hybrid role based in Lakeland, FL. Why Join Us? • Hybrid Flexibility: Work remotely when you need focus time and join us onsite for high-impact collaboration and brainstorming sessions. • Operational Efficiency: Ensure technology solutions support efficient workflows and enable automation to improve operational effectiveness. • Cutting-Edge AI Projects: Drive innovation in AI platforms, integrating advanced tools and frameworks to solve complex business challenges. • Empowered Culture: We value autonomy, creativity, and continuous learning - your ideas shape the future of technology in our organization. Your impact: • Independently lead the analysis, design, architecture, development, implementation, and support of complex ServiceNow implementations across ITSM, ITOM, CMDB, integrations, and enterprise workflows • Translate business requirements into scalable, secure, and maintainable technical solutions that improve platform capabilities, workflow automation, and user experience • Provide hands-on technical leadership across solution architecture, design decisions, development execution, code reviews, platform governance, and engineering best practices • Mentor junior and intermediate developers through requirements analysis, solution design, development, troubleshooting, code quality, and delivery execution across the SDLC • Act as a ServiceNow subject matter expert for platform support, upgrades, operational stability, root cause analysis, and after-hours support for critical services • Influence business and technology stakeholders through clear technical recommendations, executive-level communication, and collaborative decision-making #LI-JB1