Job Description – Senior Cardiology & Hemodynamics Applications Support Engineer Summary The Senior Cardiology & Hemodynamics Applications Support Engineer will be responsible for providing application maintenance and support activities across all cardiology, hemodynamics, electrophysiology (EP), ECG/Holter management, and ancillary clinical applications (including PACS). This role ensures all the applications are healthy and actively serving the business users. Key Responsibilities • Apply incident, problems, and change management practices across the cardiology application portfolio — spanning hemodynamics, EP, ECG/Holter, and echo/structured reporting — coordinating across clinical, Cath/EP lab operations, infrastructure, and vendor application teams to resolve issues and minimize clinical disruption. • Troubleshoot issues reported by business users to identify root cause and resolve them within SLAs — providing workarounds as quick fixes and implementing permanent fixes. • Proactively monitor application health, respond to alerts, and act on emerging issues before they impact clinical users. • Coordinate minor upgrades to the applications and validate the applications post upgrade / patch implementation. • Participate in go-live cutovers, troubleshoot escalated issues, and ensure rapid resolution of integration or configuration problems. • Participate in the on-call rotation and after-hours escalation to provide continuous support for Cath lab, EP, and cardiology operations. • Execute planned and unplanned downtime procedures — including Cath lab and EP lab downtime — and clinical workarounds and support post-downtime reconciliation. • Engage with clinical stakeholders to gather feedback and ensure optimized workflows for clinical staff. • Write and maintain runbooks and knowledge-base articles to standardize resolution and reduce repeat incidents. Experience & Skills • 5+ years of experience in supporting Cardiology and Hemo applications including Merge Cardio, GE Cardio Lab, Mac-Lab, Workmate Claris, LABSYSTEM PRO, and related EP platforms. • Expertise in Cardiology and Hemodynamics PACS including configuration, validation, and workflow optimization • Good understanding of advanced imaging and visualization applications, including integration with PACS and EMR systems. • Proficient in DICOM, HL7, and related interoperability standards. • Excellent troubleshooting and problem-solving skills in complex imaging environments. • Strong communication skills, with the ability to interact effectively with clinical and technical stakeholders. • Knowledge of healthcare compliance requirements, including HIPAA, HITRUST, and SOC2. • Familiarity with ITIL service management practices and ITSM/ticketing tools (e.g., ServiceNow). • Excellent troubleshooting and problem-solving skills in complex imaging environments. • Strong communication skills, with the ability to interact effectively with clinical and technical stakeholders. Preferred Qualifications • ITIL v4 Foundation (or higher) certification. • Vendor / product certifications relevant to the supported CVIS, CPACS, and hemodynamics/EP platforms. • Experience supporting diagnostic viewer delivery in virtualized environments (e.g., Citrix/VDI). • Experience in large-scale, multi-site cardiology informatics deployments and hypercare operations.