NoC Engineer L2 Support – RAN – Overall, 4- 6 years of relevant experience in Telecom Domain • Ready to work in 24*7 Work environment, manage NoC operations and incidents. • Perform second level troubleshooting using tools and utilities to resolve network related issues. • Heath Check and Maintenance Operations on in scope network elements and infrastructure • Severity 1 to 4 Incident triage, support, management, restoration, recommendations • Root Cause Analysis Support, post incident or event • Work with Major Incident Management team for Major Incident Resolution. • Creation and maintenance of processes and procedures for T2 tasks • Provide Support for network configurations, expansions, installations, and updates. • Maintain and update all network documentation, process configurations. • Interface with all internal and third-party support providers and vendors in the management and resolution of incidents. • Responsible for the process to effectively monitor all services that ensures compliance with Tier model and SLAs. • Ensured efficient resolution of incidents through people, process and technology. • Provide timely, accurate, and effective communication on service impacting events. Work with vendors on issue resolution and communications. Qualification • Bachelor’s degree in computer science, Electronics and Telecommunication engineering, or a similar field. • Extensive experience working as an NOC engineer. • Experience deploying, managing, and troubleshooting network infrastructures. • Knowledge of Network Monitoring and Ticketing systems • Experience in troubleshooting incidents on HUAWEI and ERICSSON BSC, RNC, RAN- GSM, UMTS, LTE, 5G network components. • Experience in Wireline and Wireless Networks • Excellent troubleshooting skills. • Ready to work shifts and flexible hours. • Good written and verbal communication skills. • Manage effective co-ordination with Onshore teams. Work On Networks components like- Huwai, Nokia, Junipers Target Organization Like- Ericsons, Airtel