• Monitors claims activities and results, facilitating the resolutions of claims as needed • Functions as liaison between Clients and insurance carriers, advocating for the best outcome for the Client while respecting Insurance Carrier • Ensures the accuracy and completeness of claim forms • Reviews claim status, action plans, and reserves by applying advanced problem solving skills • Challenges adjusted as warranted, while advocating the best outcome for Client in accordance with Lockton Company service standard • Coordinates and perform cost containment surveys to evaluate Client’s existing cost management programs • Negotiates changes in reserves for a positive Client outcome • Provides status reports to Clients, also ensuring internal Clients are well informed • Analyzes data from claims carriers, generates reports with findings, and recommends a business plan and strategy for current and prospective Clients • Evaluates Client’s existing claim program and Client needs • Develops and implements Claims Management Programs, with periodical post-implement reviews • Coordinates Client meetings to review claims programs • Develops yearly service plans for each Client’s policy • Coordinates and attends regularly scheduled claims review meetings with Clients • Develops audit sheets, summarized findings and calculations with a writer report • Leads wrap-up audit meetings • Reviews loss history, providing recommendations to improve Client position • Cultivates strong working relationships with stakeholders, including: Clients, Producers, Client service staff, and Carriers • Researches industry trends and governmental regulations • Performs other responsibilities and duties as needed #LI-SS1 • Bachelor of Arts or Sciences degree in business field, related field, or equivalent practical insurance claim management experience • Substantial knowledge of the practices and procedures of Third Party Administrators, and the skill to effectively develop long term partnerships that meet client expectations and needs • Proven experience in the evaluation of the accuracy of property and casualty claim reserving practices • Strong knowledge the evaluation, interpretation and communication of insurance claims and coverage • Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint) • Strong verbal and interpersonal communication skills required • Understands industry trends and governmental regulations • Ability to complete continuing education requirements as needed • Ability to attend company, department, and team meetings as required, including industry training sessions • Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information • Ability to efficiently organize work and manage time in order to meet deadlines • Ability to travel by automobile and aircraft • Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine • Ability to work on a computer for a prolonged amount of time • Ability to work outside of normal business hours as needed • Legally able to work in the United States