Disney Special Activities (DSA) VIP Sales and Service Coordinators create highly personalized Disneyland® Resort experiences for VIP Guests. From the initial inquiry and booking through itinerary planning, pre-visit communication, and visit support, you will serve as a consistent point of contact while coordinating the many details that contribute to a seamless experience. In this role, you will use consultative sales techniques to understand each Guest’s needs, explain available products and services, and develop customized plans that may include VIP Tours, Disneyland® Resort Hotel accommodations, theme park tickets, dining reservations, reserved viewing experiences, Resort activities, and other offerings. You will also partner with multiple areas across the Disneyland® Resort, complete outbound Guest communications, and support special assignments and projects related to Disney Special Activities and VIP Tour experiences. What You May Enjoy About the Role: • Building meaningful relationships with Guests while serving as their trusted point of contact throughout the planning process • Creating personalized itineraries and helping bring highly detailed Disneyland Resort experiences to life • Sharing your Disneyland Resort knowledge and enthusiasm while recommending products and services • Balancing Guest service, sales, problem-solving, and detailed coordination in a fast-paced environment • Collaborating with multiple teams and lines of business to support a seamless VIP Guest experience • Taking ownership of complex requests and finding thoughtful, resourceful solutions