BAE Systems is looking for a experienced Field Service Technician to provide on-site Information Technology support primarily at its Broomfield location. In the role of Field Service Technician, you will have the opportunity to work as part of a dynamic team dedicated to supporting a unique customer base, both locally and remotely. The ideal candidate will possess strong, proven customer service skills, and the ability to deliver a high-level user experience. In this job you will: • Provide technical support to both local and remote end-users with the installation and troubleshooting of hardware/software and networking components to meet individual computer needs • Perform root-cause analysis to diagnose, troubleshoot and resolve issues, and/or route through proper escalation channels, as needed • Provide audio-visual support for the on-site conference center and additional meeting rooms. • Provide high-level support to members of the executive C-Suite • Manage and facilitate moves, adds, and changes associated with end-user hardware • Perform new computer configuration and coordination of workstation upgrades/replacements based on the established lifecycle model. • Provide support of mobile devices and VoIP phones • Resolve printer issues • Provide timely resolution to customer issues and requests according to established SLAs • Document and track work via online ticketing system • Create and modify knowledge base (KB) articles and procedures Engage in occasional after-hours or surge support assistance to other functional IT areas, as required