• Candidate must be able to be granted and retain a Top Secret • Provide technical support to both local and remote end-users with the installation and troubleshooting of hardware/software and networking components to meet individual computer needs • Perform root-cause analysis to diagnose, troubleshoot and resolve issues, and/or route through proper escalation channels, as needed • Provide audio-visual support for the on-site conference center and additional meeting rooms. • Provide high-level support to members of the executive C-Suite • Manage and facilitate moves, adds, and changes associated with end-user hardware • Perform new computer configuration and coordination of workstation upgrades/replacements based on the established lifecycle model. • Provide support of mobile devices and VoIP phones • Resolve printer issues • Provide timely resolution to customer issues and requests according to established SLAs • Document and track work via online ticketing system • Create and modify knowledge base (KB) articles and procedures • Basic networking troubleshooting skills • Extensive knowledge of Windows 10/11 OS • Working knowledge and experience using Active Directory • Working knowledge and experience using MS365; Teams, Intune, and OneDrive • Working knowledge of installation of software via SCCM • Experience troubleshooting VPN connectivity issues • Experience using online ticketing systems • Experience utilizing remote application software to provide service to both on-site and off-site users • Experience supporting mobile devices • Experience imaging laptops and adding computers to the domain • Ability to work well with others and in a collaborative team environment • Quality customer service and a proactive approach to problem resolution • Excellent communication skills; oral and written • Ability to drive between multiple local area sites