Responsible for overseeing Customer Service and Self Pay collections. Provide training, support, and oversight to enable a high level of customer satisfaction and collect patient accounts receivable in a timely manner, in compliance with all regulatory and intermediary requirements. Education Bachelor's Degree Required or Combination of relevant education and experience may be considered in lieu of degree Required Experience 5 years experience in a related role with several years in a supervisory capacity Required 3 years experience in billing operations and collections Required 3 years experience in healthcare receivables and/or insurance claims processing Required 3 years experience with computerized billing systems, preferably EPIC Required 3 years experience in Customer Service Management Required Licenses Your Tomorrow is Here! Temple Health is a dynamic network of outstanding hospitals, specialty centers, and physician practices that is advancing the fight against disease, pushing the boundaries of medical science, and educating future healthcare professionals. Temple Health consists of Temple University Hospital (TUH), Fox Chase Cancer Center, TUH-Jeanes Campus, TUH-Episcopal Campus, TUH-Northeastern Campus, Temple Physicians, Inc., and Temple Transport Team. Temple Health is proudly affiliated with the Lewis Katz School of Medicine at Temple University. To support this mission, Temple Health is continuously recruiting top talent to join its diverse, 10,000 strong workforce that fosters a healthy, safe and productive environment for its patients, visitors, students and colleagues alike. At Temple Health, your tomorrow is here! Equal Opportunity Employer/Veterans/Disabled An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Your Tomorrow is Here! Temple Health is committed to setting new standards for preventing, diagnosing and treating major diseases in our community and across the nation. Achieving that goal means investing in our employees' success through staff and leadership development. Our recruitment strategy is to attract and retain a diverse, high performing workforce that fosters a healthy, safe and productive environment for our patients and colleagues alike.