About Health Services of North Texas Health Services of North Texas (HSNT) is a nonprofit community health organization dedicated to providing high-quality, compassionate, and affordable healthcare to individuals and families across North Texas. We serve a diverse and growing patient population and are committed to improving health outcomes, promoting wellness, and reducing barriers to care through accessible, patient-centered services. Position Overview The **Remote Appointment Scheduler** is the first point of contact for patients seeking care at Health Services of North Texas. Working from home, this role is responsible for handling high-volume inbound calls, scheduling and confirming appointments, and ensuring a smooth, efficient, and positive patient experience. The ideal candidate is professional, highly organized, tech‑savvy, and passionate about delivering exceptional service in a fast-paced healthcare environment. Key Responsibilities - Answer a high volume of inbound calls in a courteous, professional, and timely manner. - Schedule, reschedule, and cancel patient appointments based on provider availability, clinic protocols, and scheduling guidelines. - Verify and update patient demographics, insurance details, and contact information in the electronic health record (EHR) system. - Send and manage appointment reminders (phone, text, email) according to HSNT procedures to reduce no‑shows. - Triage calls by identifying patient needs and routing calls to the appropriate department (clinical, billing, referrals, etc.). - Clearly communicate clinic locations, services, hours of operation, and any pre‑visit instructions to patients. - Follow standardized scripts, scheduling workflows, and quality standards to ensure consistency and accuracy. - Maintain strict confidentiality of all patient information in accordance with HIPAA and HSNT policies. - Collaborate with onsite front desk and clinical teams to optimize provider schedules and address scheduling conflicts. - Document all patient interactions, messages, and appointment changes promptly and accurately. - Escalate urgent or emergent concerns to clinical staff or supervisors following established protocols. - Participate in virtual team meetings, trainings, and performance reviews as required. - Adhere to remote work policies, including workspace, security, and productivity standards. Required Qualifications - High school diploma or equivalent (GED). - Prior experience in appointment scheduling, medical reception, or call center/customer service. - Strong verbal and written communication skills, with a clear and professional phone presence. - Comfortable working with computers, multiple screens, and web‑based software; able to learn EHR and scheduling systems quickly. - Reliable high‑speed internet connection and a quiet, secure home workspace. - Excellent attention to detail, time management, and organizational skills. - Ability to handle a high call volume while remaining calm, courteous, and solution-focused. - Demonstrated commitment to providing empathetic, culturally sensitive service to a diverse patient population. - Ability to maintain confidentiality and comply with HIPAA and all HSNT policies. Preferred Qualifications - Experience working in a healthcare setting (clinic, hospital, community health center, or medical office). - Familiarity with medical terminology and insurance verification processes. - Experience using electronic health record (EHR) and practice management systems. - Bilingual in English and Spanish or another commonly spoken language in North Texas. - Previous remote work experience in a phone‑based or support role. Benefits Health Services of North Texas offers a competitive, comprehensive benefits package designed to support employee well‑being and professional growth, which may include: - Competitive salary based on experience. - Medical, dental, and vision insurance options. - Paid time off (PTO) including vacation, sick leave, and paid holidays. - Retirement plan options (e.g., 401(k) or similar) with potential employer contribution. - Employer‑paid or subsidized life and disability insurance (if applicable). - Employee Assistance Program (EAP) and wellness resources. - Opportunities for ongoing training, professional development, and internal career growth. - Stable, mission‑driven work environment with a strong focus on patient and community impact. (You can replace may include items with your exact benefits and details for added impact.) Key Competencies - **Patient‑Focused Service:** Shows empathy, patience, and respect in every interaction. - **Professionalism:** Maintains a positive, polished demeanor and adheres to standards even under pressure. - **Remote Readiness:** Manages time effectively, stays self‑motivated, and meets productivity/quality goals while working from home. - **Team Collaboration:** Communicates clearly with supervisors and colleagues and supports a collaborative culture. - **Problem Solving:** Quickly identifies issues, thinks ahead, and uses good judgment to resolve or escalate. Work Schedule - Full‑time position, typically Monday–Friday, with set shifts (e.g., 8:00 AM–5:00 PM CST). - Some flexibility may be required based on clinic and call volume needs, including occasional extended hours.