Job Overview Here at illuno, we are a rapidly growing software provider in local law enforcement. We built a cutting edge marketplace platform to connect local businesses and communities with their local police departments for the staffing and managing of off-duty details. We are looking for experienced Customer Success Manager to help us facilitate and accelerate the growth that we are experiencing. If you're dedicated, ambitious and up for a challenge, please don't hesitate to apply. Responsibilities for Customer Success Manager • Establish clear retention goals and process milestones for the client and employees to work toward • Assist customers as needed with setting up and navigating programs or software associated with a product or service • Assist in creating training courses and educational materials for other members of the team and clients • Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company • Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value • Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs • Optimize existing processes within the company and actively enhance all Customer Success initiatives Qualifications for Customer Success Manager • 3-5 years of experience in customer service or customer success position strongly preferred • Experience working with brand image and promoting value through customer experience • Exceptional ability to communicate and foster positive business relationships • Technical skills required, as they relate for the use of the product to service to be solid • Accountability and personal organization are essential • Experience in managing a diverse group and training each according to company standards • Ability to establish milestones and keep all team members on task • Experience analyzing and optimizing the existing processes in the Customer Success department • Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed Additional Information • Fully remote position • Being based in Dallas, TX is strongly preferred. • Flexible work hours • Fun team environment • Strong Compensation Package • Benefits Included