Company: Ceiba Healthcare Location: Remote (U.S. Preferred) Type: Full-Time | Player-Coach Role About Ceiba Healthcare Ceiba Healthcare is an AI-powered virtual care platform transforming how hospitals deliver care remotely. Our platform connects clinicians, medical devices, and patients in real-time—enabling Tele-ICU, Telemetry, and Tele-Neurology across a global network. We operate at the intersection of real-time clinical data, cloud infrastructure at scale, and AI-driven healthcare workflows. Role Overview We are seeking a hands-on Director to own and operate Ceiba's AWS environment and hospital connectivity layer. This is a player-coach role that demands technical grit: while you will define architectural strategy and lead a team, we are specifically looking for a leader who has personally configured AWS Site-to-Site VPNs and is comfortable troubleshooting complex connectivity directly with external enterprise/hospital IT departments. This is not a pure management position; you must be a "builder" who remains highly active in the console and tactical execution. Core Responsibilities 1. Networking & Connectivity • Secure Tunnels: Personally design, configure, and troubleshoot AWS Site-to-Site VPN (IPSec) and Client VPN solutions. • Hospital Integration: Partner with external hospital IT teams to configure firewall rules (Cisco, Palo Alto, Fortinet) and resolve complex routing conflicts. • Network Integrity: Maintain secure routing (BGP/Static) and sub-netting for complex hybrid-cloud environments. • Performance: Diagnose and resolve connectivity issues, latency, and packet loss across the connectivity layer. 2. Advanced Incident Management & Security • Incident Leadership: Lead the full incident response lifecycle, including proactive monitoring (CloudWatch, Prometheus, Grafana) and log analysis to identify bottlenecks. • Response & RCA: Diagnose complex issues across cloud, networking, and Linux systems; conduct detailed root cause analysis (RCA) and implement permanent remediations. • Healthcare Compliance: Ensure all infrastructure meets HIPAA, SOC 2 Type 2, and HITRUST requirements through strict IAM policies, encryption (KMS, TLS), and audit logging. • Audit Readiness: Lead technical preparations for security certifications, ensuring all systems, processes, and controls align with regulatory standards. 3. Cloud Infrastructure & Linux Management • AWS Ownership: Architect and maintain VPC architecture, Compute (EKS/ECS, Lambda), and Storage (RDS, S3). • Linux Systems Engineering: Manage and optimize Linux environments (Ubuntu, RHEL), focusing on performance tuning, kernel hardening, and high availability. • Automation (IaC): Drive Infrastructure-as-Code using Terraform and Ansible to ensure compliant, repeatable deployments and configuration management. • Capacity Planning: Forecast infrastructure needs based on usage trends and recommend scaling strategies to ensure optimal resource utilization. 4. Leadership & Strategy • Team Mentorship: Lead and grow a small DevOps/SRE team, setting technical standards, performance benchmarks, and professional development paths. • Cross-Functional Collaboration: Partner with Engineering, Product, and Clinical Operations to ensure architectures meet both business goals and regulatory standards. Required Qualifications • Experience: 10+ years in Cloud Infrastructure/DevOps/SRE with 3+ years in a leadership capacity (Director, Lead, or Principal). • Must-Have (Non-Negotiable): Deep, hands-on mastery of AWS core services (VPC, IAM, EC2, RDS, EKS) and the ability to personally configure and troubleshoot infrastructure. • Must-Have (Non-Negotiable): Proven experience setting up and troubleshooting Site-to-Site VPNs (IPSec) and working with enterprise-grade firewalls and BGP routing. • Technical Proficiency: Advanced knowledge of Linux Server Administration and scripting (Python, Bash) for automation and compliance reporting. • Regulatory Experience: Direct experience managing infrastructure within HIPAA, SOC 2, or HITRUSTframeworks. • Builder Mindset: You are an architect who still loves to build; you thrive in fast-growing, high-impact environments with real-world constraints and external stakeholders.