Job Title: Remote IT Support Specialist Location: Remote (U.S. Only) Job Type: Full-time Salary: $60,000 $90,000 per year (based on experience) Job Summary: We are seeking a knowledgeable and customer-focused IT Support Specialist to provide remote technical assistance to employees and clients. The ideal candidate will troubleshoot hardware, software, and network issues, ensuring seamless IT operations. This is a fully remote position, but applicants must be based in the U.S. Key Responsibilities: • Provide technical support via phone, email, and remote access tools. • Diagnose and resolve hardware, software, and network issues. • Assist with system installations, updates, and configurations. • Maintain IT documentation, user guides, and troubleshooting logs. • Manage user accounts, permissions, and security settings. • Collaborate with IT teams to implement new technology solutions. Required Qualifications: • 2+ years of experience in IT support, helpdesk, or a related role. • Strong knowledge of Windows, macOS, and Linux operating systems. • Experience troubleshooting networking, VPNs, and cloud services. • Familiarity with Microsoft 365, Google Workspace, and remote support tools. • Excellent problem-solving skills and customer service abilities. • Ability to work independently in a remote environment. Preferred Qualifications: • Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP). • Experience with Active Directory, Azure, or AWS. • Knowledge of cybersecurity best practices. Benefits: • Competitive salary with performance-based bonuses. • Fully remote with flexible work hours. • Health, dental, and vision insurance. • 401(k) with company matching. • Paid time off, sick leave, and career growth opportunities.