A Front desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, and handles all special requests for services or information, in accordance with standard policies and procedures. Some of Your Responsibilities Would Be: • Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction. • Maintain knowledge of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities. • Maintain and secure a cash bank to perform job functions. • Verify guest information upon arrival and departure • Obtain method of payment from guests (credit or cash) • Communicate pertinent guest information to designated departments (i.e., special requests, amenity delivery). • Resolve discrepancies on the room status report with Housekeeping. • Process all check-outs. • Maintain all guest information and hotel occupancy status using Brand systems Minimum Qualifications: • Must be able to perform: mathematical skills; basic accounting functions; basic computer skills in Word and Outlook; complete reports; and communicate with guests. • Candidates must be able to stand for a full eight (8) hour shift. • Candidates must be willing to work a flexible schedule to include days, nights, weekends and holidays. Required Characteristics: • Highly developed computer skills. • Well organized and detail-oriented. • Ability to work independently and with diverse groups of individuals. • Display initiative, perseverance and analytical skills. • Highly developed communication skills. • Professional and ethical in all situations. • Excellent customer service skills. • Quick learner with strong work ethic. • Team player and ability to get along with others. • Exemplary written and verbal communication skills