Descrição We are seeking an experienced Operations Manager to lead key operational functions, ensuring high-quality service delivery, operational excellence, and strong business partnership. This position plays a critical role in driving performance, process optimization, governance, and team development across multiple operational areas. Responsabilidades • Lead and oversee shared operational services, ensuring service quality, compliance, and SLA achievement. • Manage Order Management, Pricing, Procurement, and Commissions operations. • Monitor operational KPIs and drive continuous improvement initiatives. • Establish and maintain governance, controls, documentation, and process standardization. • Partner with business units to align priorities, expectations, and operational performance. • Drive automation and process optimization initiatives to improve efficiency and scalability. • Oversee supplier management activities, including performance and compliance monitoring. • Lead, coach, and develop high-performing teams. • Manage strategic projects and initiatives that support business objectives. • Ensure compliance with corporate policies, regulations, and quality standards. Requisitos • Bachelor’s Degree in Business Administration, Engineering, Economics, Logistics, Supply Chain, or related fields. • Advanced or Fluent English. • Senior leadership experience in Operations or transaction-intensive environments. • Solid experience managing Order Management, Procurement, Pricing, Commissions, Customer Operations, or related operational functions. • Experience with SLA governance, KPI management, and operational performance improvement. • Strong analytical, problem-solving, and decision-making skills. • Proven experience leading, developing, and managing teams. • Strong stakeholder management and communication skills. • Considered a Plus • Experience in Shared Services environments or within IT, Telecommunications, Distribution, Services, or other business-to-business (B2B) industries. • MBA or Postgraduate Degree in Operations, Supply Chain, Business Administration, or related fields. • Project Management certification (Agile and/or Traditional methodologies). • Training or certifications in Strategic Sourcing and Supplier Management