Associate Consultant / SME Palo Alto XSIAM Location: Chicago, Illinois | C2C | Onsite Pay Rate: $50/hr Industry: Information Security / Perimeter Security / Firewall Operations End Date: 01-Dec-2026 Job Description We are seeking an experienced Associate Consultant / SME Palo Alto XSIAM with strong hands-on expertise in Palo Alto XSIAM, Cortex, and firewall security operations. The ideal candidate will support escalated incidents, enhance operational efficiency, and drive continuous improvement within ITIL-focused environments. This role requires strong analytical capabilities, solid troubleshooting skills, and the ability to work directly with clients and cross-functional teams to maintain high service standards and deliver secure, reliable solutions. Responsibilities • Resolve escalated incidents using Palo Alto XSIAM and Cortex, ensuring SLA compliance and high service quality. • Mentor team members on Palo Alto technologies, prepare SOPs, and maintain accurate operational documentation. • Validate change order plans, ensure compliance with processes, and support capacity planning initiatives. • Participate in customer meetings to address technical issues, gather feedback, and improve client satisfaction. • Conduct and validate Root Cause Analysis (RCA), trend analysis, and prepare performance reports using Palo Alto ADEM data. Required Qualifications • Strong hands-on expertise with Palo Alto XSIAM, Cortex, and firewall technologies. • Experience conducting RCA, trend analysis, and performance investigations. • Excellent communication skills for stakeholder and client interactions. • Knowledge of SOP creation, documentation standards, and ITIL-based support operations. • (Preferred) Certifications such as PCNSE or PCSAE.