Job Title: Remote Guest Relations Agent Hourly Pay: $17 - $23/hour Summary: We are seeking a skilled Guest Relations Agent to provide high-quality service and personalized attention to guests. You will ensure a positive and memorable experience by addressing guest needs, handling concerns, and offering tailored recommendations. If you have a passion for hospitality and enjoy making guests feel valued, apply today! Job Responsibilities: • Welcome and assist guests with check-ins, check-outs, and special requests • Handle guest complaints and concerns with professionalism, ensuring quick resolutions • Assist with transportation, reservations, and excursions • Provide information on hotel amenities, services, and local attractions • Personalize guest experiences by remembering preferences and making recommendations • Ensure all guest interactions are handled efficiently and courteously • Maintain accurate, confidential guest records • Collaborate with other departments like housekeeping and concierge • Support front desk operations as needed Qualifications: • High school diploma or equivalent; degree in Hospitality Management is a plus • 1+ years of experience in guest relations, front desk, or customer service • Excellent verbal communication and interpersonal skills • Strong problem-solving abilities and calm under pressure • Detail-oriented with a focus on guest satisfaction • Proficiency in hotel management software and office tools • Flexible availability, including nights, weekends, and holidays Perks & Benefits: • Competitive hourly pay: $17 - $23 • Health, dental, and vision insurance • Paid time off, sick leave, and holidays • Employee discounts on hotel services and accommodations • Professional growth and advancement opportunities • Friendly and supportive team environment