Job Title: Remote Guest Service Agent Hourly Pay: $15 - $21/hour Summary: We are looking for a friendly and enthusiastic Guest Service Agent to join our team! In this role, you will provide exceptional customer service by assisting with check-ins, check-outs, and addressing inquiries or concerns. If you are passionate about hospitality and enjoy creating positive guest experiences, we want you on our team. Job Responsibilities: • Welcome guests warmly upon arrival • Check guests in and out, ensuring accurate information • Address guest inquiries about services, amenities, and local attractions • Resolve guest complaints or concerns efficiently, ensuring satisfaction • Assist with reservations, updates, and cancellations • Maintain a clean, organized front desk area • Coordinate with housekeeping, maintenance, and other departments • Answer phone calls and respond to emails promptly • Process payments and provide accurate billing statements • Handle guest requests like wake-up calls, transportation, or special accommodations Qualifications: • High school diploma or equivalent required • Previous customer service experience, ideally in hospitality • Excellent communication and interpersonal skills • Strong problem-solving abilities with a customer-first mindset • Ability to multitask in a fast-paced environment • Basic computer skills and hotel management software experience preferred • Ability to maintain professionalism and a positive attitude Perks & Benefits: • Competitive pay: $15 - $21/hour • Health, dental, and vision insurance plans • Paid time off and sick leave • Employee discounts on accommodations and services • Training and development opportunities • Friendly, supportive team environment