Job Title: Remote Guest Services Coordinator Hourly Pay: $17 - $23/hour Summary: We’re looking for a service-minded Remote Guest Services Coordinator to ensure guests enjoy a smooth and memorable experience from arrival to departure. You’ll handle reservations, assist with special requests, coordinate guest activities, and act as a liaison between departments to meet every need. If you thrive in hospitality and love delivering exceptional service, we want to hear from you. Job Responsibilities: • Welcome guests and assist with check-ins, check-outs, and service requests • Coordinate guest activities and make reservations for dining, tours, and local attractions • Provide information on hotel amenities and area highlights • Address guest inquiries and resolve concerns quickly and professionally • Collaborate with departments like housekeeping and concierge to fulfill requests • Maintain accurate guest records and preferences to deliver personalized service • Organize special experiences such as VIP treatments and celebrations • Manage guest amenities and ensure all requests are handled efficiently • Keep shared digital spaces and communication organized and up-to-date Qualifications: • High school diploma or equivalent required; degree in Hospitality or related field preferred • 13 years of experience in customer service or hospitality • Excellent communication, multitasking, and organizational skills • Calm under pressure with a proactive, guest-first approach • Proficiency in hotel management systems and reservation software • Positive, professional demeanor and a collaborative spirit • Familiarity with local attractions is a plus Perks & Benefits: • Competitive pay: $17 - $23/hour • Health, dental, and vision insurance • Paid time off and sick leave • Employee discounts on services and stays • Career development and advancement opportunities • Supportive, inclusive team culture