Job Title: Remote Guest Services Representative Hourly Pay: $21 - $27/hour Summary: We are seeking a dedicated Guest Services Representative to provide exceptional customer service and support to guests during their stay. You will manage guest check-ins, resolve inquiries, and ensure an outstanding experience from start to finish. If you have a passion for customer service and enjoy working in a dynamic environment, apply today! Job Responsibilities: • Greet guests warmly and assist with check-in/check-out • Answer inquiries about hotel amenities, services, and local attractions • Handle guest requests, including bookings, wake-up calls, and special accommodations • Resolve guest complaints and concerns professionally, ensuring satisfaction • Process reservations, cancellations, and changes to bookings accurately • Maintain up-to-date guest records with confidentiality • Coordinate with housekeeping, maintenance, and other departments • Respond to phone calls and emails promptly, providing accurate information • Maintain a clean and organized front desk area Qualifications: • High school diploma or equivalent required • 1-2 years of customer service experience, preferably in hospitality • Strong communication and problem-solving skills • Ability to handle guest complaints effectively • Ability to manage multiple tasks in a fast-paced environment • Experience with reservation systems and Microsoft Office is a plus • Flexible availability, including nights, weekends, and holidays Perks & Benefits: • Competitive hourly pay: $21 - $27 • Health, dental, and vision insurance coverage • Paid time off and holiday pay • Employee discounts on accommodations and services • Training and career development opportunities • Positive, collaborative workplace culture