Role: Engagement Lead CX Job Description • Overall, 15 years of experience and Min 8 years hands-on experience in leading and selling CX solutions on an enterprise level or large-scale deployments • Experience in handling large accounts, stakeholder management, account planning • Responsible to driving CX Revenue and account growth by identifying new buying centers and opportunities in client environment • Build and maintain strong relationships with clients and help drive CX engagements with client • Be the onshore point of contact for any client escalations • Works with offshore and internal technical teams to steer the project delivery and relationship • Strong expertise in CCaaS solutions like NICE, Genesys, AWS • Certification in Google/AWS Cloud or LEX/POLLY or Watson Conversational AI is an advantage • Basic Understanding of Voice Telephony(Avaya, Cisco, Genesys, AWS Connect) & Data Networks(Basics of MPLS, Internet, VLAN etc) and Communication process is an Add-on • Understanding of GenAI, LLMs, Systems Integration & deployment models • Excellent communication & presentation skill is highly required. • Proficient in working with cross functional teams • Ready to work in flexible time zone as per client requirement • Effective leadership and influencing skills in the application of CX and GenAI Basic Qualifications • Bachelor's degree in Computer Science, Linguistics, or related technical field • At least 5 years experience in CX Solution Architect role • 7+ years experience in Account Management, Stakeholder Management