Telecommunications Engineer - CCaaS Call Flow Specialist(Cisco and Five9 Experience) Type: Contract Location: Dallas, TX (Hybrid - 3 days/week work from office) Responsibilities: • Document detailed business and technical requirements for CCaaS(Cisco and Five9 Experience) call flow changes. • Create call flow diagrams and technical specifications. • Coordinate with our CCaaS provider for implementation. • Test and validate implemented call flow changes. • Troubleshoot implementation issues. • Required Skills: • Experience documenting technical requirements, especially for call flows. • Understanding of CCaaS platforms. • Strong knowledge of SIP. • Experience with call flow design. • Excellent communication and coordination skills. • Strong analytical and problem-solving skills. • Experience: • 5-10 years in telecommunications. • Significant experience with cloud-based contact center platforms. • Preferred Skills: • Experience with specific CCaaS platforms. • Familiarity with Cisco UCCE, WebEx Calling, or QM/WFO tools. • Knowledge of legacy PBX and network protocols.