Industry: BPO Location: India, Remote Job Summary Our client is a leading BPO organization specializing in back-office operations. They are seeking a results-driven Six Sigma Black Belt / Data Analyst Manager to lead process improvement initiatives, drive operational excellence, and support data-driven decision-making across their BPO back-office operations. Main Responsibilities: • Lead and drive continuous improvement projects across BPO back-office operations using Six Sigma and Lean methodologies. • Analyze business processes, identify inefficiencies, and recommend data-driven solutions to optimize performance. • Conduct root cause analysis (RCA) for operational issues and implement corrective and preventive actions. • Define, measure, and monitor KPIs to ensure operational excellence. • Partner with cross-functional teams to identify opportunities for automation and process standardization. • Facilitate workshops, training, and mentoring to foster a Six Sigma culture across teams. • Prepare reports, dashboards, and presentations for senior management on project progress and outcomes. • Ensure compliance with quality, risk, and governance frameworks within BPO operations. Main Requirements: • 8-12 years of relevant experience in BPO operations, process improvement, or data analytics. • Experience in handling global stakeholders and managing cross-border projects. • Exposure to automation tools and AI/ML applications in process improvement. • Proven track record of delivering measurable cost savings, efficiency gains, and customer satisfaction improvements. Qualifications & Skills • Certified Six Sigma Black Belt (mandatory). • Proven experience in data analysis, process re-engineering, and operational excellence within BPO back-office environments. • Strong analytical and problem-solving skills, with expertise in statistical analysis. • Advanced proficiency in Excel, PowerPoint, and data visualization tools. • Excellent communication and stakeholder management skills. • Ability to influence and drive change across diverse teams and functions.Strong knowledge of BPO industry metrics (AHT, SLA, FTR, Quality scores, etc.).