IT Support Specialist Contractor Location: Washington, DC Position Overview: As an IT Support Specialist contractor, you will deliver comprehensive technical and help desk support to a diverse, global workforce. Youll be responsible for hardware, software, and network troubleshooting, maintaining regulatory cybersecurity compliance, and optimizing IT operations for end-users and engineering teams. Key Responsibilities: • Provide remote and in-person hardware, software, and network support to staff worldwide • Ensure governance, cybersecurity, and information assuranceincluding FISMA compliance and implementation of cyber hygiene, data loss prevention, and related initiatives • Deliver help desk services, including device troubleshooting, patching, asset provisioning and inventory management, software and hardware maintenance, and Audio/Video support • Manage Microsoft 365 environments (Exchange Online, Teams, SharePoint, OneDrive, Groups) • Oversee email account lifecycle (creation, updates, deletions, archiving) • Support IT equipment logistics, including repairs, replacements, and global deployments • Gather and respond to technical inquiries over email/ticketing systems • Diagnose and fully resolve reported technical issues • Collaborate with engineering/product teams to solve problems; ramp up new users • Triage, track, and correctly route user support requests • Maintain proactive communication with customers and teammates Required Qualifications: • Deep expertise in M365 hybrid environments, Entra ID, Single Sign-On (SSO), Multi-Factor Authentication (MFA) • Advanced proficiency in Windows troubleshooting and device support • Skilled in Microsoft 365 administration • Experience with Adobe, Power BI, Power Automate, Visio, Planner, and Project • Ability to install, configure, and support laptops and mobile devices • Proficient in remote support tools (Remote Desktop, Zoom, MS Teams) • Strong understanding of cloud security best practices and compliance • Experience with scripting (Python, PowerShell, Bash) and analytical software platforms Preferred Experience: • Previous support of a hybrid, globally deployed workforce • Help Desk experience: 5+ years (preferred) • Providing support on complex software platforms: 5+ years (preferred) • Scripting in Python/Bash/PowerShell: 3+ years (preferred) • Working with analytical software platforms: 3+ years (preferred) • Strong communication, interpersonal, and teamwork skills • Ability to meet deadlines and adapt to shifting priorities • Collaborative spirit, cultural sensitivity, and willingness to learn • Bachelors degree in IT or related field; relevant certifications (CompTIA, Microsoft, ITIL) preferred Security Clearance: • Candidates will need to be eligible to obtain and maintain an appropriate level of security clearance. Employment Details: • Full-time, contractor position • Salary: $70,000 $110,000 per year • Benefits include 401(k) (with match), health/dental/vision insurance, flexible schedule, paid time off, parental and life insurance leave, relocation assistance, tuition reimbursement, professional development, flexible spending account, retirement plan, employee assistance program