This role is based in either Salt Lake City, UT or New York, NY. Expectations • Minimum 5 years experience managing a team • Experience in call centers + outbound call campaigns • Data-driven • Willingness and ability to help us build the SLC or NY office team • Experience in cold outreach / cold calling (i.e., sales, political campaigns, or hospitality) • Experience with Salesforce, SQL (preferred) • Health tech experience (preferred) • Bilingual: English, Spanish (preferred) Additional Expectations • This role will coach, manage and grow a team that is doing high volume outbound call campaigns • DEI - Build a diverse team • Extremely mission-driven → genuine excitement around social determinants of health, supporting seniors + Medicare members • Startup excitement → willingness to go above and beyond & get scrappy to continuously improve our processes Team • This position will oversee/manage our Engagement team (step 1 of our member funnel) • Reports to our CEO currently; will eventually report to the Director of Operations