Account Manager - Jonesboro, AR Position Overview Our client is seeking a customer-focused Account Manager to help grow and retain existing shipper relationships within their freight brokerage division. This is a farmer-style role ideal for someone who excels at nurturing client relationships, identifying new opportunities within existing accounts, and re-engaging older or inactive customers that have untapped potential. The right candidate will combine operational know-how with a consultative sales mindset, working closely with customers and internal carrier teams to deliver exceptional service, competitive pricing, and sustainable growth. Key Responsibilities • Grow wallet share with assigned accounts by identifying additional lanes, modes, or service opportunities. • Reignite older or dormant customers by re-establishing relationships, understanding current shipping needs, and positioning our value proposition. • Act as the primary point of contact for day-to-day communication, load tendering, and issue resolution for assigned clients. • Partner with Carrier Sales and Operations to ensure on-time delivery, margin protection, and customer satisfaction. • Develop and execute account growth plans, including quarterly business reviews and performance metrics. • Maintain detailed account activity in CRM (e.g., HubSpot, Salesforce) to track volume, margin, and engagement levels. • Provide accurate rate quotes and assist with spot pricing opportunities to maximize revenue and service consistency. • Collaborate with leadership to establish competitive pricing and service strategies for assigned accounts. • Stay current on market trends, capacity changes, and competitive pricing to proactively communicate opportunities and risks to customers. Qualifications • 3-5+ years of experience in freight brokerage, 3PL, or logistics account management. • Proven success in growing existing business and managing key relationships. • Strong understanding of Truckload, LTL, and Managed Transportation markets Excellent communication and relationship-building skills with both customers and internal teams. • Highly organized and detail-oriented, with a proactive approach to problem-solving. • Comfortable working in a fast-paced, high-transaction environment. • Proficiency in TMS platforms (e.g., McLeod, Ascend TMS, Mercury Gate) and CRM systems. • Self-motivated, accountable, and team-oriented. Why Join Us • Work with an experienced team that values integrity, transparency, and performance. • Access to the tools and support you need to succeed operational, carrier, and executive backing. • Competitive compensation with real upside for results. • Collaborative, entrepreneurial culture where your impact is visible and rewarded.