Company Overview Our client is an established freight forwarding and brokerage organization with a strong presence in cross-border and Canadian logistics. Over the past year, they have expanded into domestic U.S. freight brokerage, launching a physical office in Buffalo, NY. Position Summary The company is seeking a hands-on Branch Manager to lead and scale its Buffalo office. This individual will be responsible for day-to-day operations, team leadership, and office growth, while also contributing tactically in a player/coach capacity. This is a critical hire intended to establish on-site leadership, build out the team, and drive the next phase of growth. Key Responsibilities Leadership & Operations • Serve as the on-site leader for the Buffalo branch • Oversee daily operations and support existing staff • Roll up sleeves and assist with load coverage, carrier sourcing, and execution as needed • Build and maintain a reliable carrier network for U.S. domestic freight Growth & Strategy • Drive branch growth from ~$200K/month toward $5M annual revenue • Expand U.S. domestic freight opportunities from existing Canadian accounts • Identify and execute on low-hanging fruit within current customer base • Participate in RFPs/RFQs and improve carrier capacity alignment Team Building • Recruit and hire additional operations and sales staff (target: 5–6 total employees) • Potential to bring known talent (sales + ops) into the organization • Train, mentor, and develop team members Customer & Carrier Development • Strengthen relationships with existing customers • Build new carrier partnerships to support growth lanes • Collaborate cross-functionally with Canadian team Ideal Candidate Profile Must-Have: • Strong operations background in freight brokerage or forwarding • Experience in truckload, LTL, and domestic U.S. logistics • Proven ability to lead teams and scale operations • Hands-on, roll up your sleeves mentality • Experience working in early-stage or growth environments Preferred: • Prior branch manager, operations manager, or player/coach leadership experience • Exposure to cross-border freight (Canada/U.S.) • Ability to bring talent (sales and/or ops) into the organization • Existing carrier relationships in U.S. domestic freight Nice-to-Have: • Book of business (not required, but considered in compensation)